Refund policy

Return & Refund Policy

We want you to be satisfied with your BooHaus purchase.

You may request a return within 14 days of delivery.

To be eligible for a return, the product must be unused, in its original condition, and returned with its original packaging and accessories.

To request a return, please contact us at myboohaus@gmail.com before sending the product back. Returns sent without prior authorization may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery. If your product arrives damaged, defective, or you receive the wrong item, contact us as soon as possible with your order number and clear photos or video showing the issue.

If the issue is confirmed, we will arrange an appropriate replacement or refund.

Change-of-Mind Returns

Customers are responsible for return shipping costs for returns that are not caused by a damaged, defective, or incorrect product.

Original shipping costs, if any, are non-refundable.

Refunds

Once your return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to process the refund.

Cancellations

If you wish to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once fulfillment or shipping has started.

For any return or refund questions, contact us at myboohaus@gmail.com